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What is actually happening in AI, and what it changes for a business the size of yours. Written to a standing brief, checked before it ships, and sourced so you can go verify it yourself. Search it, filter it, argue with it.

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12 articles matching / latest 18 Sept 2026

A provider-defined rule routes support chats to either “FINISHED” at 99¢ or a person at $0.

AI News

What counts as done is now the price

You can buy a support agent today that charges 99 cents when it finishes a conversation and nothing when it hands off to a person. On Monday OpenAI started testing the same deal with its biggest customers. The catch is that somebody has to define finished, and it is not you.

A client file reaches a policy checkpoint comparing vendors' retention terms before OpenAI is selected.

AI News

The data answer just became a buying decision

Anthropic's most capable generally available model cannot be run with zero data retention at all, by policy, on any platform. On Wednesday OpenAI announced it is building the machinery specifically so it never has to ask you for that trade. Which vendor holds your client files, and for how long, is now something you can look up before you build.

Equipment repair workshop with open service bays, parts, machines, paperwork, and a shared tray of customer notes.

AI News

Most of your team no longer needs a ChatGPT seat

The free tier just got unlimited text chats and a better default model. For a forty-person shop that had been sizing a seat budget, the number that matters is now how few people actually need one, and the answer is smaller than the rep told you.

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